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Professional Office Supplies

Outsourced Credit Control for leading office supplies company.

Professional Office Supplies logoBusiness Requirement:

Professional Office Supplies (POS) chose to outsource their credit control rather than investing in new internal processes, technology and staff. Working with Thornton Hope’s specialist team and ready-made technology meant they had full visibility of real-time progress through our online portal. POS trusted Thornton Hope to protect their brand and client relationships.

We achieved the following:

  • Implemented up front credit risk assessment for new clients.
  • Implemented improved Credit Control process in collaboration with client team.
  • Provided effective Account Management to drive ongoing process improvement.
  • Significantly improved Credit Management processes & results.

Improvement Project Deliverables:

  • Instrumental in improving collection results and aged debt position.
  • DSO reduced from 96 days to 46 days in 3 months.
  • Improved customer service resulting directly from new Credit Control approach.
  • Improved cash flow.
  • Strong, productive working relationships at all levels, from senior management to operational team members.